Privacy Policy
Effective date:
Your privacy matters.
At Drive ÉLAN, we believe your personal information should be handled with the same care and attention we give to every ÉLAN.
This Privacy Policy explains what personal data we collect, why we use it, who we may share it with, how long we keep it, and the rights you have.
1. Who we are
Blending Smiles – Unipessoal LDA
Trading as Drive ÉLAN
NIF: 519254910
Portugal
For privacy-related enquiries or requests concerning your personal data, please contact:
2. What personal data we collect
Depending on how you interact with Drive ÉLAN, we may collect:
- your name;
- email address;
- telephone or mobile number;
- country or location information you provide;
- whether you are acting as a private individual or a business;
- vehicle preferences and configuration choices;
- test-drive requests;
- enquiry and order information;
- company details, including VAT or tax information where required;
- delivery, registration or invoicing information;
- correspondence and messages you send to us;
- photographs, files or other material you choose to provide;
- newsletter subscription information;
- information reasonably required to process a reservation, order, payment, registration or handover;
- technical information generated when you use our website, such as IP address, browser type, device information, access times and pages viewed.
3. How we collect your data
We may collect personal data when you:
- complete a form on our website;
- request information or contact us;
- subscribe to the ÉLAN Circle or other communications;
- request a test drive;
- use the Drive ÉLAN configurator;
- submit a vehicle enquiry or order;
- pay a reservation or other amount;
- communicate with us by email, telephone, WhatsApp or another agreed channel;
- attend a Drive ÉLAN event or request information at an event;
- use our website.
We may also receive information from service providers involved in payments, registration, delivery, customer relationship management, website operation or customer communications.
4. Why we use your personal data
We may use personal data to:
- respond to enquiries;
- arrange test drives and appointments;
- prepare vehicle configurations, quotations and order documentation;
- process reservations and vehicle orders;
- perform our contractual obligations;
- arrange payment, registration, delivery or collection;
- provide customer service and aftersales support;
- keep appropriate business, accounting and legal records;
- send newsletters and marketing communications where permitted;
- manage events and invitations;
- improve our website, services and customer experience;
- maintain website and information security;
- establish, exercise or defend legal claims;
- comply with legal and regulatory obligations.
5. Legal bases for processing
We only process personal data where we have an appropriate legal basis.
Depending on the circumstances, this may include:
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you, for example preparing an order, processing payment or arranging vehicle registration and handover.
Legal obligation
Where we need to process information to comply with accounting, tax, consumer, registration or other legal obligations.
Legitimate interests
Where processing is necessary for our legitimate business interests, such as answering enquiries, operating and protecting our website, managing customer relationships, preventing fraud or maintaining business records, provided those interests do not override your rights.
Consent
Where we rely on your consent, for example for certain marketing communications or optional processing. Where consent is the legal basis, you may withdraw it at any time.
6. Marketing communications
If you subscribe to the ÉLAN Circle or otherwise agree to receive marketing, we may send you information about Drive ÉLAN, vehicles, events, launches, products, services and related news.
You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us at:
You may also object to direct marketing at any time.
7. Sharing your personal data
We may share personal data where reasonably necessary with service providers or professional advisers supporting our business, such as:
- website and hosting providers;
- CRM and email communication providers;
- form-processing providers;
- payment service providers;
- accounting and professional advisers;
- registration and administrative service providers;
- transport or delivery providers;
- aftersales and technical service partners;
- insurers where relevant;
- IT and security providers;
- public authorities or regulators where disclosure is legally required.
We do not sell personal data to third parties.
Service providers processing data on our behalf are expected to use it only for the authorised purpose and to protect it appropriately.
8. International transfers
Some service providers may process personal data outside Portugal or outside the European Economic Area.
Where personal data is transferred internationally, we will use appropriate safeguards where required by applicable data protection law, such as an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
9. How long we keep personal data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, warranty, consumer-protection or dispute-resolution requirements.
Retention periods may vary depending on the type of information.
For example:
- enquiry information may be retained for a reasonable period to manage follow-up;
- newsletter information may be retained while you remain subscribed;
- order and transaction records may be retained for the period required by applicable accounting, tax and legal rules;
- records relating to a vehicle purchase may be retained for the duration reasonably required for warranty, aftersales, legal and regulatory purposes;
- technical security information may be retained for a limited period appropriate to website-security requirements.
Where personal data is no longer required, it will be deleted or anonymised where appropriate.
10. Your rights
Subject to applicable law, you may have the right to:
- access your personal data;
- correct inaccurate or incomplete personal data;
- request deletion of personal data in certain circumstances;
- request restriction of processing;
- object to certain processing;
- object at any time to direct marketing;
- receive certain personal data in a structured, commonly used and machine-readable format where the right to data portability applies;
- withdraw consent where processing is based on consent;
- lodge a complaint with the competent supervisory authority.
11. Exercising your rights
To exercise your data-protection rights, contact:
We may need to verify your identity before acting on a request.
We will respond in accordance with the time limits required by applicable data protection law.
12. Complaints
If you believe your personal data has been processed unlawfully or your data-protection rights have not been respected, you may lodge a complaint with:
Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa
Portugal
13. Cookies and similar technologies
Our website may use cookies and similar technologies for essential functionality, security, preferences, analytics and, where applicable, marketing.
Where required by law, non-essential cookies will not be used unless the user has made the relevant choice.
A separate Cookie Policy or cookie-management tool may provide more detailed information about the cookies used on the Drive ÉLAN website.
14. Website security
We take reasonable technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure.
15. Children
Drive ÉLAN vehicles and services are not directed at children, and we do not knowingly seek to collect personal data from children through the website for commercial purposes.
16. Third-party websites
Our website may contain links to third-party websites, social-media services or other external platforms.
Drive ÉLAN is not responsible for the privacy practices of independent third parties. Users should review the privacy information provided by those organisations.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or business practices.
The current version and effective date will be published on the Drive ÉLAN website.
Questions about your data?
If you have any questions about this Privacy Policy or how Drive ÉLAN handles your personal data, please contact: